App / Mobile
This policy explains what data ddomino collects when you access your account, how we use it, and the choices available to you. Everything here applies to account holders in Indonesia where local law and eligible regions permit access.
When you open an account with ddomino, we collect the details you provide during registration — your name, contact information, and the payment method you choose to use, whether that is ShopeePay, QRIS, or Bank Transfer. We also record transactional data tied to deposits and withdrawals so your wallet history is accurate and retrievable from your account dashboard at any time. Device information — the type of browser or mobile device you use — is logged to keep your session consistent across visits. We do not collect data beyond what is needed to run your account and process your transactions. When you use a local payment rail such as ShopeePay or Bank Transfer, the transaction reference is stored in your wallet history; we do not store full payment credentials on our side. Cookies and similar technologies record session state and language preference only. All data handling is subject to the applicable laws of Indonesia and is available only where local law permits. If you have questions about what we hold, the contact path is described in the support section below.
Transaction references from ShopeePay deposits are stored in your wallet history. We do not retain full payment credentials.
QRIS payment references are logged to your account record for dispute resolution and wallet accuracy.
Bank Transfer records are kept in your transaction history and are accessible from your account dashboard after login.
This policy covers data collected directly through the ddomino platform — your account session, transaction records, and support interactions. It does not extend to third-party services you reach from our pages, whose own policies govern how they handle your data. The scope below distinguishes the four key areas so you know exactly what falls inside this policy and what does not.
All data created during login, account setup, and session activity on ddomino falls within this policy. This includes device identifiers and session tokens used to keep your account secure.
Deposit and withdrawal records tied to ShopeePay, QRIS, or Bank Transfer are covered here. We store references and amounts; full payment-provider credentials remain with the payment provider.
Your interaction with game lobbies, page views, and in-session behaviour is recorded to improve account functionality. This data stays within the ddomino platform and is not sold to advertisers.
Links or embedded services outside ddomino — including payment gateways and external verification tools — operate under their own privacy policies. We have no control over data those services collect independently.
You have concrete steps available to manage the data ddomino holds about your account. Reviewing your transaction history is something you can do directly — open your account dashboard after login and the wallet record is there, sorted by date. If any personal detail on your account is incorrect, the account settings page shows the fields you can edit; for details that require verification, our support channel can guide the correction process. You may raise a privacy question at any time through the contact paths listed in the support section of this page. If you want to understand what specific data we hold or request that certain records be removed, you can do that by writing to us directly — we will confirm receipt and respond within the timeframe required by applicable Indonesian data rules. Access to these rights depends on local law and the eligible region in which your account is registered.
Log in and open your account dashboard. Your full transaction history — including ShopeePay, QRIS, and Bank Transfer entries — is listed there with dates and amounts.
Account settings lets you update contact information directly. For name or identity corrections that require verification, contact support with your account reference ready.
Send your question through the support contact path below. Include your account email so we can locate your record and respond accurately.
Write to us to request that specific records be reviewed for removal. We confirm receipt and act within the timeframe set by applicable Indonesian data regulations.
If you have a question about your data, a correction to make, or a privacy concern you want us to address, the paths below are the right places to start. Have your account email and, where relevant, a transaction reference ready so we can locate your record without delay.
Open the live chat widget from your account page. This is the path for account-specific questions where you need a quick, direct response.
Send your privacy or data request to our support email address shown in the account help section. Include your account email and a clear description of your request.
The help section inside your account dashboard covers common data and privacy questions with step-by-step guidance before you need to contact us directly.
We keep data handling straightforward: collect what the account needs, store it securely, and give you the tools to review or question it. The four areas below describe how each part of this works in practice, from cookies to how long we keep records.
We use cookies to hold your session state and language preference across pages. No advertising tracking cookies are placed. You can clear session cookies from your browser settings at any time; doing so will require you to log in again.
Account data is stored with access controls that limit who inside our team can view your record. Login sessions use token-based authentication. If you notice unexpected activity on your account, contact support immediately through the live chat path.
We retain your account data for as long as your account is active and for the period required by applicable Indonesian regulations after closure. Transaction records tied to ShopeePay, QRIS, or Bank Transfer are kept for the regulatory minimum and no longer.
To request a correction or ask what data we hold, write to us with your account email as reference. We confirm the request and follow the response timeline set by applicable local data rules.
The questions below reflect what account holders in Indonesia most often ask about their data, their rights, and how to contact us. If yours is not listed, use the live chat or email path in the support section above.
We collect the name, contact details, and payment method information you provide during registration. Device and session data is also logged to keep your account accessible across visits. We do not collect more than what your account and transactions require.
We store transaction references and amounts in your wallet history so your record is accurate. We do not store full payment credentials — those remain with the payment provider. You can review all transaction entries from your account dashboard after login.
Yes. Your transaction history and account details are visible from the dashboard after login. For a broader view of what we hold, send a written request to our support email with your account email as reference. We will respond within the timeframe required by applicable Indonesian data rules.
We do not sell your personal data. Data may be shared only where required by applicable law or with payment processors handling your ShopeePay, QRIS, or Bank Transfer transactions — and only the information those processors need to complete the transaction.
For fields like contact information, open account settings and edit directly. For name or identity corrections that need verification, contact support via live chat or email with your account reference. We will guide you through the steps shown on our end.
We keep your data for as long as the account is active, then for the retention period required by applicable Indonesian regulations after closure. Transaction records linked to local payment rails are kept for the regulatory minimum. You can request details of the applicable period through our support contact path.