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These terms set out what you agree to when you open an account with ddomino and how we handle your access, transactions, and use of the platform. Availability depends on local law and is valid only in eligible regions where access is permitted.
By opening an account and using ddomino, you confirm that you have read and accept these terms in full. The terms cover everything from account registration and wallet transactions through to how disputes are handled and how you can request changes to your account data. We update these terms when our services or applicable local regulations change — the current version is always shown on this page, and we notify you through your registered account contact when a material change is made. Payment activity through ShopeePay, QRIS, Bank Transfer, OVO, DANA, or GoPay falls within the scope of these terms. Each transaction you make using any of those rails is subject to the rules set out here as well as the individual terms of your payment provider. If there is a conflict between what we state here and what a payment provider states in their own terms, our terms govern only the part of the transaction that happens inside your ddomino account — the payment provider's terms govern their side. These terms are governed by applicable local law. Access to and use of ddomino is available only where permitted by the laws of your region. We do not make any representation about legality in jurisdictions outside eligible regions, and it is your responsibility to confirm that access is lawful where you are located before using the platform.
ShopeePay transactions are subject to both these terms and ShopeePay's own service conditions.
QRIS payments processed through your account follow Bank Indonesia standards and these terms.
Bank transfer deposits and withdrawals are governed by the account rules stated here.
DANA and OVO wallet transactions on ddomino are covered under this policy and each wallet's own terms.
Not every part of your experience on ddomino is covered by exactly the same rules. Understanding which areas this policy governs — and where other terms apply — helps you know where to look when a question comes up.
Login credentials, session management, and account security steps are fully covered by these terms. You are responsible for keeping your login details private and for any activity that occurs under your account.
Deposits and withdrawals made through ShopeePay, QRIS, Bank Transfer, OVO, DANA, and GoPay are within scope. The amount credited or debited is recorded in your account wallet and visible after login.
Game titles, lobby content, and promotional material published on ddomino are covered here. We own or license all content displayed, and you may not reproduce it without written permission.
Payment providers, game studios, and external links operate under their own separate terms. Where you leave the ddomino platform, those third-party terms take effect and we are not responsible for their content or conduct.
Your account gives you several practical controls that you can use at any time. Transaction records — deposits, withdrawals, and wallet adjustments — are available in the account history section after you log in. If you notice an entry that does not match what you authorised, raise it through the support channel listed on this page before it passes the review window shown in your account. Account details such as your registered contact and wallet information can be updated through the account settings page. For changes that require identity verification, follow the steps shown in the verification section of your account — we do not process those requests by chat alone. If you want to understand how your data is stored or request a correction, use the contact form in the support section below. We aim to respond to all data-related requests within the timeframe set by applicable local regulations.
Full transaction history is in your account dashboard after login. Deposits via DANA, OVO, GoPay, ShopeePay, QRIS, and Bank Transfer each appear as a separate line entry.
Update your registered email, phone, or wallet details in account settings. Identity-linked changes require the verification steps shown on that page.
If a transaction or policy point is unclear, open a ticket through the support form. Include your account reference and the relevant transaction ID for faster handling.
Our support team handles account, payment, and policy questions. Contact paths are listed in the support section below; include your account details when you write in.
If any part of these terms raises a question or you need to act on a right described in the policy, use one of the contact paths below. Have your account reference ready when you write in — it helps us locate your record and respond accurately.
Open the chat icon from any page after you log in to reach the support team directly. Available for account, transaction, and policy queries.
Send your question to the support address shown in your account contact section. Include your account ID and a clear description of the issue.
The help center in your account dashboard covers common questions about terms, payments via ShopeePay and QRIS, and account access steps.
ddomino stores account data, transaction records, and contact details in line with applicable data protection requirements for eligible regions. We retain records for as long as required by local law or as long as your account is active, whichever is longer. You can request a summary of the data we hold on your account through the support form — processing times follow the schedule set by local regulation.
We collect only the data needed to operate your account, process transactions, and comply with local requirements. We do not sell your personal data to third parties outside of what is required by law.
Cookies are used to maintain your session, remember account preferences, and support security checks. You can review and adjust cookie settings through your browser, though some functions require session cookies to work.
Access to your account is protected by your login credentials. We recommend using a unique password and not sharing your details with anyone. If you suspect unauthorised access, contact support immediately through the live chat or email path.
When we update these terms, the revised version is published on this page with the effective date noted. For material changes, we send a notification to your registered account contact before the new terms take effect.
These questions cover the points we hear most often about how the terms work, what your rights are, and how to act on them.
The current version is always shown on this page. The effective date appears at the top of the policy. You do not need to log in to read the terms, but your account dashboard also links directly to this page from the account settings section.
Yes — transactions through DANA, OVO, GoPay, ShopeePay, QRIS, and Bank Transfer are all covered here. For any question specific to your payment provider, their own terms govern their side of the transaction; these terms govern what happens inside your ddomino account wallet.
Go to account settings after you log in. For contact details and wallet information, you can update them directly on that page. For identity-linked corrections, follow the verification steps shown there or submit a request through the support form with your account reference.
We publish the revised terms on this page with a new effective date. For changes that affect your rights or obligations in a material way, we send a notification to your registered contact before the update takes effect. Continued use of your account after the effective date means you accept the updated terms.
Access depends on local law and is available only where permitted in eligible regions. We recommend confirming that access is lawful in your specific location before using the platform. This page does not constitute legal advice about your region.
Check your transaction history in the account dashboard first — each deposit and withdrawal appears as a separate entry. If you find a discrepancy, contact support via live chat or the email form with your account reference and the transaction ID. Raise it within the review window shown in your account to ensure it can be properly assessed.